Customer Success

Customer Success

From on-boarding to renewal, track
customer satisfaction on a real-time basis

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How it Works

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Integrate Calendar

One click integration with Gmail & Outlook gives VM Pro access to your customer success team’s meeting calendars, across Gmeet, Zoom & MS Teams platforms, time zones and regions!
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Auto-attend Meetings

Once integrated, the VM Pro meeting bot auto-joins, records & transcribes all your customer success meetings while providing real-time alerts on emotion levels of participants.
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Get Sentiment Mapping

Positive or negative? Engaged or distracted? Satisfied or about to churn? VM Pro uses visual & conversation ai to map line-by-line sentiments for stakeholders during each meeting or conversation.
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Get Ai Insights

From talk-to-listen ratio to the number of questions asked, from monologue length to keywords used, VM Pro analyzes the conversation to provide insights on customer satisfaction & happiness.
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Share sound-bites

Read the transcript while watching the meeting. Share soundbites of best practices or objection handling within your larger customer success team. Identify moments of improvement and opportunity.
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Highlight & share feedback

Highlight specific points in the conversation flow to share detailed feedback. Let your customer success teams learn from you & others in the team asynchronously and anonymously for optimal performance.

Top Benefits

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Monitor Constantly
Be present for every online customer success conversation without even being there. Let VM Pro act on your behalf to record, monitor and transcribe every meeting to ensure that you’re clued in to the emotions & satisfaction levels of your most important accounts.
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Over Index Customer Happiness
Get obsessive about happy customers. Find what’s bothering them with minimum effort and delay by tracking emotion graphs, negative statements and low engagement levels during on-boarding, periodic or renewal discussions.
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Review with Data-driven Feedback
See comparative metrics across your customer success team members to identify high performers and those who need improvement. Provide data-driven feedback, highlight specific instances and help them improve.
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Retain Account Knowledge
Retain both accounts and knowledge within the organization regardless of attrition. With every meeting and insight recorded and transferable to new team members, you will never lose a client again due to lack of knowledge.

Access your business potentials and find
opportunities for bigger success

Emotion Ai Technologies deployed

Virtual Meeting Assistant
Now get your personal virtual assistant to auto-attend all sales meetings across Gmeet, Zoom or Ms Teams. With a simple one-click integration, enable easy adoption across large and geographically dispersed sales teams.
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Empower your sales person with real-time alerts on the emotion & engagement levels of potential customers, during meetings to help them pitch/demo better. Get post-meeting emotion maps to understand what worked and what didn’t to improve iteratively.
Speech Transcription
No more notes! Free up your sales people to do what they do best - sell - while every meeting gets transcribed and recorded for future reference and review. Get abstracts and meeting summaries for Minutes of Meetings to be shared with customers.
Text/Speech Sentiment Analysis
Zero in on positive and negative statements to understand what worked during the introductory meeting/pitch/demo and what didn’t. Get color coded transcriptions, understand confidence, coherency and other vital parameters of your interaction.
Audio Tonality (*Coming soon)
It’s not what they said. It’s how they said it. Now ovary speech with emotion to understand the nuances behind the words. Identify moments of contradiction to really understand deal progress and possible outcomes.
Survey Research
Map intent, sentiment and keywords for every line your customers speak to understand much more than what’s being said.

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