How Emotion AI Identifies Customer Struggle During Product Onboarding or Setup Marketing sells the dream. Your ads promise a life of ease, efficiency, and joy. But onboarding delivers the reality: work. This is the Unboxing Paradox. The moment a customer buys your software or opens …

Building a Data-Driven Customer Journey Map with Emotion AI Insights If you walk into a Customer Experience (CX) workshop, you will almost certainly see a wall covered in sticky notes. “The user feels happy here,” a UX designer might say, placing a pink note on …