Customer Success with VM Pro
Customer Success
Assess customer delight that
indicates retention with emotion ai

Deepen profitable relationships
with video-first emotion aware tool!

Video analytics
Integrate seamlessly
VM Pro operates across multiple video-conference tools - Zoom, Gmeet, MS Teams - and provides insights with zero manual intervention after a single-click integration process. With views for customer success team members & leadership across deals & accounts, this is a must-have tool to measure the success of your customer success initiative
Measure emotions
Your customers are telling you every second if they are finding your product useful and relevant to their business. Get implicit feedback on true customer & stakeholder emotions via engagement and emotion cues during your regular interactions, issue-resolution calls or renewal discussions
Recognise potential issues
The true value of a Customer Success team comes from its ability to read the pulse of the customer. Now empower your CS teams to understand which feature or benefit is adding value and which bug/issue/item is causing heartburn and will eventually impact the account adversely. Monitor continuously to recognise stray flashes of emotion that reveal your customer’s unstated responses

Conversation analytics
Meeting transcripts & sound-bites
No more note-taking during intense issue-resolution meetings or renewal discussions. Pay attention while never missing a nuance by letting VM Pro do all the heavy lifting. Bring your leadership, product and tech teams upto speed quickly and easily by allowing them to skim through meeting transcripts (by speaker) or sharing relevant sound-bites to better articulate customer-speak.
Detailed meeting metrics
Now take a bird’s eye view of your Cs team’s performance with insightful metrics like talk-to-listen ratios, number of questions asked and other conversation analytics. Customer Success leadership too can review meeting analytics across team members to understand areas of improvement for coaching & feedback
Understand deal progress
Identify engagement & emotion levels - positive or negative - meeting by meeting for each deal/account to track deal progress and possible closures. An invaluable tool for CS Leadership to monitor account health and progress across large, geographically dispersed teams handling a large number of accounts autonomously
VM Pro: Empowering sales reps & leadership
How customer success works
with emotion ai
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Customer success: top benefits
with emotion aware SaaS

Monitor constantly
Be present for every online customer success conversation without even being there. Let VM Pro act on your behalf to record, monitor and transcribe every meeting to ensure that you’re clued in to the emotions & satisfaction levels of your most important accounts.

Over index customer happiness
Get obsessive about happy customers. Find what’s bothering them with minimum effort and delay by tracking emotion graphs, negative statements and low engagement levels during on-boarding, periodic or renewal discussions.

Review with data-driven feedback
See comparative metrics across your customer success team members to identify high performers and those who need improvement. Provide data-driven feedback, highlight specific instances and help them improve.

Retain account knowledge
Retain both accounts and knowledge within the organization regardless of attrition. With every meeting and insight recorded and transferable to new team members, you will never lose a client again due to lack of knowledge.
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