Customer Success with VM Pro

Customer Success

Assess customer delight that
indicates retention with emotion ai

Product VM Pro Customer Success_banner-min

Deepen profitable relationships
with video-first emotion aware tool!

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Video analytics
Integrate seamlessly
VM Pro operates across multiple video-conference tools - Zoom, Gmeet, MS Teams - and provides insights with zero manual intervention after a single-click integration process. With views for customer success team members & leadership across deals & accounts, this is a must-have tool to measure the success of your customer success initiative
Measure emotions
Your customers are telling you every second if they are finding your product useful and relevant to their business. Get implicit feedback on true customer & stakeholder emotions via engagement and emotion cues during your regular interactions, issue-resolution calls or renewal discussions
Recognise potential issues
The true value of a Customer Success team comes from its ability to read the pulse of the customer. Now empower your CS teams to understand which feature or benefit is adding value and which bug/issue/item is causing heartburn and will eventually impact the account adversely. Monitor continuously to recognise stray flashes of emotion that reveal your customer’s unstated responses
Eye_Tracking-min
Conversation analytics
Meeting transcripts & sound-bites
No more note-taking during intense issue-resolution meetings or renewal discussions. Pay attention while never missing a nuance by letting VM Pro do all the heavy lifting. Bring your leadership, product and tech teams upto speed quickly and easily by allowing them to skim through meeting transcripts (by speaker) or sharing relevant sound-bites to better articulate customer-speak.
Detailed meeting metrics
Now take a bird’s eye view of your Cs team’s performance with insightful metrics like talk-to-listen ratios, number of questions asked and other conversation analytics. Customer Success leadership too can review meeting analytics across team members to understand areas of improvement for coaching & feedback
Understand deal progress
Identify engagement & emotion levels - positive or negative - meeting by meeting for each deal/account to track deal progress and possible closures. An invaluable tool for CS Leadership to monitor account health and progress across large, geographically dispersed teams handling a large number of accounts autonomously

VM Pro: Empowering sales reps & leadership

How customer success works
with emotion ai

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Integrate Calendar

One click integration with Gmail & Outlook gives VM Pro access to your customer success team’s meeting calendars, across Gmeet, Zoom & MS Teams platforms, time zones and regions!
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Auto-attend Meetings

Once integrated, the VM Pro meeting bot auto-joins, records & transcribes all your customer success meetings while providing real-time alerts on emotion levels of participants.
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Get Sentiment Mapping

Positive or negative? Engaged or distracted? Satisfied or about to churn? VM Pro uses visual & conversation ai to map line-by-line sentiments for stakeholders during each meeting or conversation.
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Get Ai Insights

From talk-to-listen ratio to the number of questions asked, from monologue length to keywords used, VM Pro analyzes the conversation to provide insights on customer satisfaction & happiness.
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Share sound-bites

Read the transcript while watching the meeting. Share soundbites of best practices or objection handling within your larger customer success team. Identify moments of improvement and opportunity.
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Highlight & share feedback

Highlight specific points in the conversation flow to share detailed feedback. Let your customer success teams learn from you & others in the team asynchronously and anonymously for optimal performance.

Request a live demo

Takes just 30 minutes!
Book your slot now.

    Customer success: top benefits
    with emotion aware SaaS

    Monitor constantly-min
    Monitor constantly
    Be present for every online customer success conversation without even being there. Let VM Pro act on your behalf to record, monitor and transcribe every meeting to ensure that you’re clued in to the emotions & satisfaction levels of your most important accounts.
    index_happy_customer-min
    Over index customer happiness
    Get obsessive about happy customers. Find what’s bothering them with minimum effort and delay by tracking emotion graphs, negative statements and low engagement levels during on-boarding, periodic or renewal discussions.
    Data-driven Feedback-min
    Review with data-driven feedback
    See comparative metrics across your customer success team members to identify high performers and those who need improvement. Provide data-driven feedback, highlight specific instances and help them improve.
    Retain Account Knowledge-min
    Retain account knowledge
    Retain both accounts and knowledge within the organization regardless of attrition. With every meeting and insight recorded and transferable to new team members, you will never lose a client again due to lack of knowledge.

    Experience VM Pro with interactive demo

    Video-first emotion aware SaaS to solve your sales performance

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